Inclusive Design Strategist & Educational Innovator
Empowering education through inclusive design, innovative strategies, and empathy-driven solutions.
My Mission
I am driven by a deep passion to shape strategic visions that not only fuel product success but also create meaningful client impact. I aim to bridge the Digital Divide in Software Product Development, ensuring that technology is accessible and transformative for everyone, removing barriers.
As a life-long learner, I embrace each challenge with curiosity and purpose, seeing every interaction as a chance to grow, serve, and spark innovation. I believe that true progress happens at the intersection of curiosity, passion, and service—and I’m committed to leading the way.
Certifications
Certified Professional in Accessibility Core Competencies (CPACC)
Certified Change Management Professional (CCMP)
Certified Scrum Master (CSM)
Recognitions
Emerging Tech Woman of the Year, Finalist 2021
Published in Marquis Who’s Who in America, 2024 - 2025
Published in Marquis Who’s Who of Professional Women, 2024-2025
Product Management Skills
Agile, Scrum, Kanban, SAFe
Expertise in managing iterative workflows, adapting to changing requirements, and delivering high-quality products.
Leadership and Influence
Ability to inspire teams, align stakeholders, and drive a shared vision to completion.
Product Vision and Strategy
Strong strategic thinking for identifying market needs and aligning product goals with organizational objectives.
Market Analysis and Insight
Proficiency in researching, interpreting trends, and leveraging data to shape product direction.
Human-Centered Systems Thinking
Designing solutions that prioritize usability and inclusivity while considering the broader system.
Experimentation and Prototyping
Rapid iteration of ideas to validate assumptions and test solutions effectively.
Strategic Relationship Building
Building partnerships with cross-functional teams, external stakeholders, and clients to foster collaboration.
Adaptability and Resilience
Staying flexible and thriving under pressure to navigate challenges and drive progress.
Digital Accessibility
Expertise in creating inclusive products that comply with accessibility standards (e.g., CPACC certified).
Data Analysis and Decision-Making
Ability to leverage SQL and other tools to gather, analyze, and act on insights.
Education Support Services Skills
Instructional Design and Educational Outreach
Designing workshops, materials, and content tailored to diverse learners, including children aged 7-12.
Community Engagement and Communication
Effectively engaging with parents, teachers, and students to promote learning initiatives.
Content Accessibility
Ensuring educational resources are accessible to all, including students with disabilities.
Creativity in Problem-Solving
Developing innovative teaching methods, such as gamification or storytelling, to make concepts relatable.
Public Speaking and Workshop Facilitation
Comfort with delivering engaging presentations for school or library audiences.
Prototyping and Testing Educational Materials
Iteratively designing lesson plans and resources to optimize learning outcomes.
Cultural Competence and Inclusivity
Creating learning environments that respect and reflect diverse backgrounds and experiences.
Strategic Program Development
Structuring programs that support student achievement while aligning with institutional goals.
Empathy and Emotional Intelligence
Building trust and understanding with students, parents, and educators.
Technical Proficiency with Learning Platforms
Familiarity with tools like Twine and other LMS platforms to deliver engaging and accessible learning experiences.
Professional Experience
ITX Corp.
Product Owner,
Account Manager
Jun 2017 - Jun 2024
Summary:
Strategic Vision and Market Alignment
Leadership and Adaptability
Client-Centric Approach
Communication and Collaboration
Collaborating with Clients & Aligning Stakeholders: Led the development and refinement of product vision and strategy by closely collaborating with clients and aligning stakeholders around the product backlog. Ensured that products met market needs and business goals by creating a unified direction.
Market Analysis & Data-Driven Decision-Making: Strategically utilized market analysis and data-driven insights to drive decision-making and foster innovation, ensuring that products and processes were both forward-thinking and aligned with market trends and client needs.
Fostering Trust & Confidence: Successfully navigated cross-functional teams through complex challenges, maintaining high team morale and achieving success in dynamic and often unpredictable business environments.
Building Strategic Relationships: Excelled in building and nurturing strategic relationships, which were essential for maintaining and growing valuable partnerships, contributing to long-term business success.
Serving as the primary point of contact: Effectively communicated complex concepts to diverse audiences, making sophisticated ideas accessible to all stakeholders, regardless of their technical expertise. This ensured a shared understanding of strategic direction and value propositions.
Ensuring Successful Project Outcomes and Continuous Delivery of Value: Facilitated cross-functional collaboration, bringing together different parts of the organization to work toward common goals by refining the backlog and adjusting priorities based on feedback and market changes.
Brand Networks
Technical Project Manager
Engineering Manager
Squad Leader
Dir. of Professional Services
Apr 2013 - Feb 2017
Summary:
Leadership Excellence
Strategic Client Management
Operational and Process Efficiency
Executive-Level Communication
Leading Teams of 15+ Professionals, Cross-Functional Resource Development, and Talent Management: Successfully led cross-functional teams comprising engineering, design, quality, and analytics professionals. Focused on talent development, process improvement, and career growth strategies, which were vital for both individual and organizational success.
Concept-to-Launch Management: Oversaw the entire lifecycle of projects from initial concept to final launch, effectively managing complex, multi-phase projects. Ensured that each project was completed on time, within scope, and to the highest quality standards.
Understanding Business Objectives & Building Trust: Developed a deep understanding of client business objectives and consistently delivered strategic solutions aligned with client goals, fostering trust and long-term relationships.
Custom Solution Proposals: Created and proposed tailored solutions that provided real value to clients, addressing their specific needs and challenges.
Presenting to Executive Leadership: Presented revenue forecasts, and project progress reports to executive leadership, demonstrating the ability to communicate complex information clearly and persuasively to support high-level decision-making.
Representing the Company to Strategic Vendors & Clients: Served as the trusted representative of the company to key stakeholders, managing and enhancing strategic relationships with vendors and clients.
Process Improvement & Industry Best Practices: Focused on optimizing processes and implementing industry best practices to ensure operational excellence and drive continuous improvement.
Level 3 Communications
IFO Developer
EON Developer
Technical Lead (EON)
Scrum Master (EON)
Dec 2004 - Apr 2013
Summary:
Technical Expertise
Operational Efficiency
Project Leadership
Business Impact
Java Front-End with Sybase Backend: Developed and implemented systems for managing network inventory and tracking circuit utilization, playing a crucial role in telecommunications infrastructure management.
Third-Party Package Implementation and BizTalk Services: Successfully integrated third-party software and developed BizTalk services to streamline business processes, significantly reducing manual workload.
Electronic Order Entry and Data Transformations: Managed and optimized complex data flows, ensuring accurate and efficient processing of orders and data, which improved operational effectiveness.
VB.Net Application Maintenance: Provided ongoing maintenance and support for a VB.Net application used in field operations, ensuring the continuous functionality and reliability of critical infrastructure management systems.
System Integration: Led the integration of multiple systems through web services, ensuring they worked together seamlessly to facilitate order processing.
Project Workflow Management: Managed the entire project workflow, from order creation to system deployment, ensuring projects were completed on time and met all technical and business requirements.
Education
Bachelor of Science in Computer Science,
Minor in Mathematics
SUNY College at Brockport
Continuous Learning Journey
IDEOU
Human-Centered Systems Thinking: May 2022 +
Leading Complex Projects: February 2023 +
Designing for Change: July 2024 =
Change Leadership Certificate: July 2024
Innovating with Data: July 2024
DequeU
Accessibility Program Management: May 2021
IAAP CPACC Certification Preparation: February 2024